Return & Refund Policy

Return & Refund Policy

Effective October 15, 2026

XCVBHGF™ wants customers to feel confident when ordering from our store. This policy explains when a return may be requested, how to begin the process, who may be responsible for return shipping, and when an approved refund is normally issued.

Business Information

Brand: XCVBHGF™

Legal Company Name: Zhengzhou Linwei Network Technology Co., Ltd.

Owner: Shan Wanwan

Website: https://xcvbhgf.com

Business Address: Room 910, 9th Floor, Unit 1, Building 2, No. 55 Dexin Road Compound, Guancheng Hui District, Zhengzhou, Henan Province, China

Customer Support Email: service@xcvbhgf.com

Customer Service Phone: +86 15715111039

30-Day Return Period

Eligible products may be returned within 30 calendar days after the date the order is shown as delivered.

To qualify for a standard return, the item should be:

  • Unused and in resalable condition

  • Free from visible signs of wear, damage, modification, or misuse

  • Returned with original packaging where reasonably possible

  • Returned with included accessories, parts, manuals, and product components

  • Matched to the order details provided during the return request

A return request submitted after the 30-day period may not be accepted unless a longer period is required by applicable law or separately confirmed by XCVBHGF™.

Items That May Not Qualify

A return may be refused or adjusted when the product:

  • Has been used beyond reasonable inspection

  • Shows damage caused by misuse, accident, improper installation, or unauthorized modification

  • Is missing essential parts or accessories

  • Has been altered, personalized, or damaged after delivery

  • Is returned without prior approval

  • Is sent to an address not provided by our support team

  • Cannot be reasonably matched to an XCVBHGF™ order

This policy does not limit rights that cannot legally be excluded under the laws applicable to your purchase.

How to Start a Return

Before sending an item back, email service@xcvbhgf.com with:

  • Order number

  • Name used for the purchase

  • Email address used at checkout

  • Product name

  • Reason for the return

  • Photographs or video when the item is damaged, incorrect, or defective

  • A brief description of the requested resolution

Our support team will review the request and provide return instructions if the request is approved.

Do not send the product back before receiving written return approval. Unauthorised returns may be delayed, refused, or become difficult to identify.

Return Address

The return address is provided only after the return request has been reviewed and approved. For operational and security reasons, customers should not send returns to the business address listed on this page unless XCVBHGF™ specifically instructs them to do so.

Different products or fulfillment routes may require different return arrangements. Always use the return address and instructions provided in your approval message.

Return Shipping Costs

For a change-of-mind, preference-based, size-related, or other non-defective return, the customer may be responsible for return shipping and related costs.

If the item is:

  • Damaged during transit

  • Incorrectly supplied

  • Missing essential components

  • Confirmed to have a manufacturing or fulfillment issue

please contact us before returning it. After reviewing the evidence, XCVBHGF™ will determine the appropriate solution, which may include replacement, partial refund, full refund, or another reasonable remedy where applicable.

Damaged or Incorrect Orders

If your order arrives damaged or does not match your purchase, contact service@xcvbhgf.com as soon as possible.

Please provide:

  • Order number

  • Clear photographs of the shipping package

  • Shipping label

  • Product condition

  • Any visible damage

  • Product received compared with the product ordered

Please keep the original packaging until the review has been completed. The carrier, fulfillment partner, or payment provider may require supporting evidence.

Inspection After Return

After a returned item arrives, it may be inspected for condition, completeness, order matching, and compliance with this policy.

The review may consider:

  • Whether the product was used

  • Whether all components are included

  • Whether the original condition has been preserved

  • Whether damage occurred before or after delivery

  • Whether the return was approved in advance

  • Whether the returned item matches the original order

A refund may be reduced or declined where permitted if the product has lost value because of handling beyond what is reasonably necessary to inspect it.

Refund Timing

For an approved return, the refund is generally issued within 5–10 business days after the returned product has been received and reviewed.

Refunds are normally sent to the original payment method. Your bank, card issuer, digital wallet, or payment provider may require additional time before the funds appear in your account.

Shipping charges may not be refundable for